2017 Accomplishments & 2018 Endevours
As 2017 comes to a close, we here at the City can look back at what we’ve accomplished and look forward to another busy year in 2018. I want to personally thank the 240 full-time employees, numerous part-time employees, volunteers, board and commission members and City Council who make this possible. 2017 was our Centennial year and we certainly honored our past with the spectacular events that occurred throughout the year. It was also a year that we focused on our future using the City’s Strategic Plan and five goals. Below is a short list of accomplishments in 2017 and efforts that will be pursued in 2018.
Goal 1 ~ Enhance Customer Service and Engagement
- Launched our first ever e-newsletter with continued growth in subscription (over 7,000) and readership numbers that would make any online advertiser envious.
- Increased the use of community surveying and feedback with topic-specific surveys (like resident and business satisfaction, specific topic surveys on issues ranging from trash/refuse service, marijuana regulation, and residential zoning standards).
- Expanded City hall hours and days of service to include Fridays
- Launched a number of service enhancements using technology including online payments for hotels, online business license application, an improved online library database and reservation system, Recreation and Parks reservation and sign up (in process). Next year, the City will be replacing its website and introducing mobile apps to better inform users and increase the number and functionality of its online services, and replacing our building permit software.
- Increased community meetings with programs like Coffee with a Cop, Public Safety Open House, topic-specific community meetings like RV parking and Clutters Park.
- City Council created new Committees to take advantage of the engaged and skilled citizenry including the Technology Committee and Arts and Culture Committee.
Goal 2 ~ Support Community Safety and Preparedness
- The Police Department has taken numerous steps to focus on increased patrolling and operations to address the regional rise in property crimes
- Enhanced technology in the Police and Fire Departments will be including plans to install automated license plate readers, improved body-worn cameras, automated dispatch and improved communications to improve public safety in the community.
- Recruited Randy Collins as our full-time Emergency Services Coordinator (ESC) to improve emergency preparedness throughout the community. The City Council has adopted an Emergency Management Strategic Plan laying out the key steps for the next year.
- Invested in public safety equipment with the replacement of a fire engine, both rescue ambulances, and the police patrol fleet.
- Worked closely with Southern California Edison to ensure the reliability of its system and address aging infrastructure.
- The Police Department has been extremely active in recruitment and promotions to address vacancies and increase staffing. Notably, we were able to recruit Chief Bill Whalen to lead our Police Department
- Prepared for and weathered one of the wettest rainy seasons on record without significant problems.
- Participated in regional Coyote management discussions, conducted community education and adopted a Coyote Management Plan.
- Completed Pedestrian Safety improvements on Main Street with the replacement of the solar-powered crosswalk lighting.
- Adopted and implemented a ban on oversized vehicles and RV’s
Goal 3 ~ Develop as Choice Employer and Workforce Development
- Recruited and hired Lynn Lindberg as our Director of Human Resources
- Significant progress was made to fill vacant positions with the number decreasing from nearly 40 to approximately 25. Notably, the Finance Department and Information Services Departments are essentially fully staffed for the first time in several years.
- The City will be conducting an employee engagement survey in January to identify areas for improvement as an employer.
Goal 4 ~ Develop Quality Infrastructure and Technology
- Recruited Ken Berkman as our Director of Public Works
Infrastructure ~ The City continues its commitment to City-wide improvement of streets, sidewalks, buildings, and pipes. Notable projects include:
- Repaved the Imperial Highway east-bound lanes in El Segundo and reached an agreement with the City of Los Angeles to repave the westbound and remaining eastbound lanes in mid-2018.
- 760 sidewalk repairs
- 8,200 feet of Sewer line and Water line replacement
- Extensive renovation of Fire Station 1 on Main Street – including seismic strengthening, new roof, kitchen and bathroom improvements, new apparatus bay doors, landscaping, and signage
- Renovation of the Police Department including roof replacement, kitchen and bathroom renovations.
- Replacement of the turf and Campus El Segundo
- Playground Improvements at Recreation Park
- The replacement of the sewer pump station at Acacia Park and upcoming playground improvements
- Continued work with the Wiseburn District on the construction of the Aquatics facility set to open in the Summer of 2018
- City Council members worked closely and cooperatively with the City of Los Angeles to restore traffic lanes on Vista Del Mar and Pershing and with the City and LAX to improve the condition of the roadway and median on Imperial Highway
- The City has also worked closely with LADWP to address operational issues at the power plant, landscaping along Grand Avenue and the appearance of the storage tank on Grand Avenue.
- The City reorganized to create a Department of Information Services to better serve the internal and external customers and will be hiring a Director of IS in January 2018 to lead these efforts
- The Technology Committee and staff identified and prioritized long-term technology needs and are currently working on the year-one priority items.
Goal 5 ~ Champion Economic Development and Fiscal Sustainability
- The City reached and surpassed its “100@100” goal of attracting 100 new businesses prior to our centennial
- Continued the Champions of Business recognition event, this year honoring Patrick Soon-Shiong and his efforts to find a cure for Cancer here in El Segundo
- Chevron has awarded additional grants, totaling $125,000 to support the City’s Economic Development marketing campaign.
- Contracted with the highly regarded full-service marketing agency, Phelps Group, to further develop the City’s economic development marketing efforts and launch a new city-wide and hospitality and tourism marketing initiative. An upgraded and rebuilt economic development website (Elsegundobusiness.com), and a new hospitality and tourism website will launch in 2018.
- At the direction of City Council, the city has formed a Downtown Committee to provide guidance on improvements to the downtown area.
- El Segundo experienced the highest year-over-year assessed value increase of all the communities in LA County.
- The Economic Development Advisory Council (EDAC) and the City Council adopted an Economic Development Strategic Plan.
- Worked successfully with property owners and CALTRANS and will be changing the name of Sepulveda Boulevard to Pacific Coast Highway in early 2018
- The City has continued to balance its budget, build reserve levels and allocate funding for infrastructure and technology improvements. The City’s budget was recognized and received a Budget Excellence Award from the GFOA.
- Took steps to address the looming CALPERS cost increases by starting to pay down future obligations and refinancing future debt.
- The City successfully argued for and obtained reimbursement of millions of dollars put forth to sound-proof resident’s homes through the RSI program.
If you cross paths with a city employee during your daily life, please take a moment to say hello and thank her or him for what they do every day.