City Manager’s Message
Transforming the City via Information Systems
The City of El Segundo employs more than 240 full-time employees and has an annual budget of $115 million. We oversee the operation of the city of 17,000 residents and another 55,000 people who come to work here each day under the framework of our Strategic Plan’s Five Key Goals: (1) Enhance Customer Service & Engagement; (2) Support Community Safety and Preparedness; (3) Develop as a Choice Employer and Workforce; (4) Develop Quality Infrastructure and Technology; and (5) Champion Economic Development and Fiscal Sustainability. We are accountable to these goals that will enable the advancement of El Segundo as one of the best places to work, live, and play.
The City’s residents and businesses expect the City to continue providing public services that improve their quality of life and public safety in the most efficient, convenient, and enjoyable ways. This, coupled with the growing demand for a modern way to connect with our community has pushed the City towards digital and technology solutions.
The City Council has been very supportive and led the drive of our technology journey. In July 2016, a Technology Committee was established that consists of 11-members who are residents or business professionals of El Segundo, and two members of the City Council. They make recommendations to City Staff and the City Council regarding the implementation of technological systems and software; advises on the development of long-term technology strategies; and, recommends annual priorities as part of the budget development process. We’ve also changed the way we communicate with the community with the help of the Technology Committee by utilizing a WordPress Engine platform to create the City eNews. We are grateful for the Technology Committee members’ generosity. They freely give their time, expertise, and experience, and it is very much appreciated.
With the creation of the new Information Systems Department, we saw the need for a full-time executive who has experience achieving a technology transformation at the scale our Strategic Plan goals require. We’re happy to announce that we found the right leader in Charles Mallory. Charles brings 20 years of Information Systems/Technology experience in both the private and public sectors.
In the almost four months Charles has been with the City, he has hit the ground running. Charles has already started the development of a Strategic Plan for the department that he will propose to the public and City Council for approval at the upcoming Strategic Planning Session this Summer 2018. Working with City Departments, actions taken are to improve processes and service delivery through technology solutions like the upcoming Recreation class sign-up and reservation software and the replacement of the City’s website. Charles is also collaborating with the City’s Technology Committee to establish long-term priorities and strategies and establishing best management practices.
We’ve come a long way yet we’ve still got a long way to go. It’s been a marvelous team effort by the City Council, Technology Committee, and Staff to get to this point. We look forward to continuing to enhance the City’s use of technology services and to improve efficiency.
Greg Carpenter, City Manager